Terms and Conditions

Last Updated: August 26, 2026

Welcome to Iron & Ivy.

These Terms and Conditions (“Terms”) govern your access to and use of ironivyhealth.com (the “Website”), including any purchases made through the Website.

Throughout these Terms, “Iron & Ivy,” “we,” “us,” and “our” refer to Iron & Ivy and its applicable affiliates. “You” and “your” refer to the person accessing the Website or purchasing our products.

By accessing our Website, creating an account, placing an order, or otherwise using our services, you agree to these Terms.

If you do not agree with these Terms, please do not use the Website.

1. Use of Our Website

You may use this Website only for lawful purposes and in accordance with these Terms.

You agree not to:

Use the Website for any unlawful or fraudulent purpose
Attempt to gain unauthorized access to the Website, servers, accounts, or systems
Introduce viruses, malicious code, or other harmful technology
Interfere with the security or operation of the Website
Scrape, copy, reproduce, or systematically collect Website content without our permission
Use the Website in a way that could damage, disable, or impair its functionality
Impersonate another person or provide false or misleading information

We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.

2. Eligibility to Purchase

By placing an order through our Website, you confirm that:

You are legally capable of entering into a binding contract
The information you provide is accurate and complete
You are authorized to use the payment method provided
Your purchase complies with all applicable laws

You are responsible for maintaining the accuracy of your account, billing, shipping, and contact information.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, quantities, pricing, and other information displayed on our Website are accurate.

However, product packaging, appearance, formulation, colours, dimensions, and other details may occasionally change.

The product packaging and label accompanying the product should be considered the most current source of directions, ingredients, warnings, cautions, and other product-specific information.

Please read and follow all instructions and warnings provided on the product label before use.

4. Health and Wellness Information

Content provided on the Iron & Ivy Website, including articles, product descriptions, social content, educational materials, recipes, fitness content, and other information, is provided for general informational and educational purposes.

It is not intended to replace advice from a physician, pharmacist, registered dietitian, or other qualified healthcare professional.

Individual needs and responses to nutritional supplements may vary.

Always follow the directions and cautions provided on the product label.

You should consult an appropriate healthcare professional before using a supplement if you have questions about whether a product is appropriate for you, particularly if you:

Are pregnant or breastfeeding
Have an existing medical condition
Take prescription or non-prescription medications
Take other natural health products or supplements
Are unsure about potential interactions

If you experience an adverse reaction, discontinue use as appropriate and seek professional medical advice.

5. Natural Health Products

Certain products offered by Iron & Ivy may be regulated as natural health products in Canada.

Where applicable, licensed natural health products are identified by their Natural Product Number (NPN) and should be used in accordance with their approved product labels.

Information presented on our Website should not be interpreted in a way that overrides or replaces the directions, recommended uses, warnings, or other information appearing on the applicable product label.

6. Orders

Submitting an order through our Website constitutes an offer to purchase the selected products.

After submitting an order, you may receive an email confirming that we have received your order. This acknowledgement does not necessarily mean that your order has been accepted.

We reserve the right, where reasonably necessary, to decline or cancel an order before fulfilment, including where:

A product is unavailable
There is an obvious pricing or product information error
Payment cannot be authorized
We suspect fraud or unauthorized activity
An order violates purchase restrictions or promotional terms
We are unable to fulfil or deliver the order

If we cancel an order after payment has been processed, we will refund the amount charged for the cancelled portion of the order.

Nothing in these Terms limits any rights you may have under applicable consumer protection legislation.

7. Prices

Prices displayed on the Website are subject to change without notice.

The price applicable to your purchase will be the price presented to you before you complete your order, subject to the correction of obvious errors as permitted by applicable law.

Applicable taxes, shipping charges, discounts, and other charges will be displayed as part of the checkout process where required.

You will have an opportunity to review your order before completing your purchase.

8. Payment

We accept the payment methods displayed during checkout.

By submitting payment information, you confirm that:

The information provided is accurate
You are authorized to use the selected payment method
You authorize the applicable payment processor to charge the total amount shown at checkout

Payments may be processed by third-party payment service providers and may be subject to their terms and privacy practices.

We do not generally store complete payment card information ourselves.

9. Shipping and Delivery

Shipping options, estimated delivery times, and applicable shipping costs are displayed during checkout or elsewhere on the Website.

Delivery estimates are estimates only unless we expressly state otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Labour disruptions
Customs processing
Incorrect or incomplete addresses
High-volume periods
Events beyond our reasonable control

Please ensure that your shipping information is complete and accurate before submitting your order.

You are responsible for contacting us as soon as possible if you notice an error in your shipping information.

10. Risk of Loss and Delivery Issues

If your order appears to be lost, damaged, incomplete, or incorrectly delivered, please contact us promptly with your order information.

We may request photographs, packaging information, tracking details, or other reasonable information necessary to investigate the issue.

Our obligations relating to delivery are subject to applicable consumer protection laws.

11. Returns and Refunds

Returns, exchanges, and refunds are governed by our current Return and Refund Policy, available on our Website.

Please review that policy before making a purchase.

Nothing in our Return and Refund Policy or these Terms limits any cancellation, refund, or other rights that you are entitled to under applicable consumer protection legislation.

Where applicable law provides you with a right that differs from our standard return policy, your statutory rights will apply.

12. Promotions and Discount Codes

From time to time, Iron & Ivy may offer:

Discount codes
Sales
Free gifts
Bundles
Giveaways
Promotional pricing
Free shipping offers
Referral promotions
Other special offers

Unless otherwise stated:

Promotions cannot be combined with other offers
Promotional codes have no cash value
Discounts apply only to eligible products
Promotions may have stated start and end dates
Promotions may be subject to product or quantity limitations

Additional terms displayed with a particular promotion form part of these Terms for that promotion.

We reserve the right to correct errors or address misuse, fraud, or abuse relating to promotional offers, subject to applicable law.

13. Gift Cards

If gift cards are offered through our Website, additional terms displayed at the time of purchase or redemption may apply.

Gift cards are not redeemable for cash except where required by law.

Applicable expiry and fee rules will comply with Canadian and provincial consumer protection requirements.

14. Accounts

Certain features of the Website may allow you to create an account.

You are responsible for:

Maintaining the confidentiality of your login credentials
Providing accurate account information
Keeping your account information current
Activity occurring through your account where you have authorized or permitted such activity

Please notify us promptly if you believe your account has been accessed without authorization.

We may suspend or terminate an account where reasonably necessary to protect customers, our Website, or Iron & Ivy from fraud, misuse, or security risks.

15. Product Reviews and User Content

You may have the opportunity to submit reviews, comments, photographs, testimonials, feedback, or other content (“User Content”).

You remain responsible for the content you submit.

You agree not to submit content that:

Is knowingly false or misleading
Infringes another person’s intellectual property rights
Violates another person’s privacy
Contains unlawful, threatening, abusive, discriminatory, or defamatory material
Contains spam or unauthorized advertising
Contains malicious code
Misrepresents your experience with a product

By submitting User Content for publication through our Website, you grant Iron & Ivy a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, format, and distribute that content in connection with our Website, products, marketing, and business, subject to applicable privacy laws and any specific permissions presented when the content is collected.

We may moderate or remove User Content where reasonably necessary.

16. Intellectual Property

Unless otherwise indicated, the Website and its contents are owned by or licensed to Iron & Ivy and are protected by applicable intellectual property laws.

This includes, without limitation:

The Iron & Ivy name
Logos
Product names
Packaging designs
Graphics
Illustrations
Photography
Videos
Website layouts
Written content
Product descriptions
Icons
Artwork
Designs
Downloadable materials

You may access and use the Website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, sell, license, publicly display, commercially exploit, or create derivative works from our intellectual property without prior written permission from Iron & Ivy or the applicable rights holder.

17. Trademarks

IRON & IVY and any related logos, graphics, slogans, product names, and branding used on the Website may be trademarks or other protected intellectual property of Iron & Ivy or their respective owners.

Nothing in these Terms grants you a licence or right to use those marks without prior written permission.

18. Third-Party Links

Our Website may contain links to third-party websites, social media platforms, retailers, service providers, or other external resources.

These links are provided for convenience.

We do not control third-party websites and are not responsible for their availability, content, security, products, services, privacy practices, or terms.

Your use of third-party websites is subject to the terms and policies of those third parties.

19. Website Availability

We work to keep our Website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The Website may occasionally be unavailable because of:

Maintenance
Updates
Technical issues
Third-party service interruptions
Security concerns
Circumstances outside our reasonable control

We may modify, suspend, or discontinue portions of the Website where reasonably necessary.

20. Disclaimer of Warranties

To the extent permitted by applicable law, the Website and its general informational content are provided on an “as available” basis.

We make reasonable efforts to maintain accurate and reliable information, but we do not guarantee that Website content will always be complete, current, uninterrupted, or free from errors.

This section does not limit warranties, guarantees, conditions, or other rights that cannot lawfully be excluded under applicable consumer protection legislation.

Products purchased through the Website remain subject to any warranties or protections required by applicable law.

21. Limitation of Liability

To the fullest extent permitted by applicable law, Iron & Ivy and its directors, officers, employees, affiliates, and service providers will not be liable for indirect, incidental, special, exemplary, or consequential losses arising solely from your use of the Website.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.

In particular, nothing in these Terms is intended to waive or restrict rights or remedies available to consumers under applicable consumer protection legislation.

22. Indemnification

To the extent permitted by law, you agree to indemnify and hold Iron & Ivy harmless from reasonable claims, losses, liabilities, and expenses arising directly from:

Your unlawful use of the Website
Your material violation of these Terms
User Content you submit that infringes the rights of another person
Fraudulent or intentionally harmful conduct by you

This section does not apply to the extent a claim results from Iron & Ivy’s own acts or omissions or where such an obligation is prohibited by applicable law.

23. Privacy

Your use of our Website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Please review our Privacy Policy before using the Website or submitting personal information.

24. Electronic Communications

When you place an order, create an account, or communicate with us electronically, you consent to receiving electronic communications necessary to complete the transaction or provide the requested service.

These may include:

Order confirmations
Receipts
Shipping notifications
Customer service communications
Security notices
Account-related messages

Marketing communications are handled separately and may be unsubscribed from as described in our Privacy Policy and the communication itself.

25. Errors and Corrections

Despite our reasonable efforts, our Website may occasionally contain typographical errors, inaccurate product information, incorrect pricing, or other errors.

Where permitted by applicable law, we may correct errors and update information.

If an error materially affects an order you have already submitted, we will address the matter in accordance with applicable consumer protection laws and, where appropriate, contact you regarding available options.

26. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada, without regard to conflict-of-law principles.

Any dispute relating to these Terms or your use of the Website may be brought before a court of competent jurisdiction in British Columbia, subject to any rights you may have under applicable consumer protection or other mandatory laws.

If you reside in another jurisdiction, nothing in these Terms prevents you from exercising rights that cannot lawfully be waived under the laws applicable to you.

27. Changes to These Terms

We may update these Terms periodically to reflect changes to:

Our Website
Our products or services
Our business practices
Applicable laws
Technology
Security requirements

The current version will be posted on this page with an updated Last Updated date.

Changes will apply prospectively unless otherwise required or permitted by law.

Your continued use of the Website after updated Terms become effective constitutes acceptance of those updated Terms where permitted by law.

28. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.

29. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

30. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, and any additional terms expressly presented in connection with a particular purchase or promotion, constitute the agreement between you and Iron & Ivy concerning your use of the Website and purchases made through it.

31. Contact Us

If you have questions about these Terms and Conditions, please contact:

Iron & Ivy
Vancouver, British Columbia
Canada

Email: [email protected]

Website: ironivyhealth.com