Privacy Policy
Last Updated: August 26, 2026
Iron and Ivy Nutraceuticals (“Iron & Ivy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit ironivyhealth.com (the “Website”), purchase our products, contact us, subscribe to our communications, submit a review, or otherwise interact with Iron & Ivy.
By using our Website or providing us with personal information, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information directly from you, automatically when you use our Website, or through service providers that help us operate our business.
Information You Provide to Us
Depending on how you interact with Iron & Ivy, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order and purchase information
- Account information, if you create an account
- Communications you send to us
- Product reviews, feedback, testimonials, and survey responses
- Information submitted through our contact or wholesale forms
- Marketing and communication preferences
When you make a purchase, payment information is processed through our payment service providers. We generally do not directly store complete credit card or payment card details.
Information Collected Automatically
When you visit our Website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Links clicked
- Referring website
- Approximate location derived from your IP address
- Date and time of visits
- Website interactions
- Shopping cart activity
- Purchase attribution information
We may collect this information through cookies, pixels, analytics technologies, server logs, and similar tools.
2. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Provide order confirmations and shipping updates
- Manage returns, refunds, and customer service requests
- Respond to questions and inquiries
- Maintain and improve our Website
- Understand how customers use our Website
- Improve our products, services, and customer experience
- Detect and prevent fraud, abuse, and security incidents
- Maintain business and transaction records
- Administer promotions, contests, surveys, or other programs
- Display reviews or testimonials where you have agreed to their publication
- Send promotional emails or other marketing communications where permitted by law
- Measure the effectiveness of our advertising and marketing
- Comply with legal, regulatory, tax, accounting, and other obligations
- Establish, exercise, or defend legal claims
We limit the collection, use, and disclosure of personal information to purposes that are reasonable and appropriate in the circumstances.
3. Marketing Communications
If you subscribe to our mailing list, request promotional communications, or otherwise provide consent where required, we may send you information about Iron & Ivy products, promotions, product launches, offers, events, and other news.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
You may still receive non-promotional communications that are necessary to provide services to you, such as order confirmations, shipping notifications, account notices, or responses to customer service inquiries.
4. Cookies and Similar Technologies
Our Website may use cookies, pixels, tags, and similar technologies to operate the Website and understand how it is being used.
These technologies may be used for purposes such as:
- Remembering your preferences
- Maintaining your shopping cart
- Supporting checkout functionality
- Improving Website performance
- Understanding Website traffic and visitor behaviour
- Measuring advertising performance
- Understanding how visitors arrive at our Website
- Delivering or measuring relevant advertising
Some cookies are necessary for the Website to function properly. Other cookies, including analytics or advertising cookies, may be controlled through available cookie settings or your browser settings.
Disabling certain cookies may affect the functionality or performance of the Website.
5. Analytics and Advertising
We may work with third-party analytics and advertising providers to help us understand Website activity, measure advertising campaigns, and improve our marketing.
These providers may collect information about your device, browser, interactions with our Website, and visits to other websites or digital services through cookies, pixels, or similar technologies.
Depending on your browser, device, location, and the tools available on our Website, you may be able to limit certain analytics or advertising technologies through your cookie preferences or browser settings.
6. How We Share Personal Information
We do not sell your personal information in the ordinary meaning of the word.
We may disclose personal information to trusted third parties when reasonably necessary to operate our business, including:
Service Providers
We may work with companies that provide services such as:
- Website hosting
- E-commerce services
- Payment processing
- Order management
- Shipping and fulfillment
- Email and SMS communications
- Customer service
- Website analytics
- Advertising and marketing
- Fraud prevention
- Information technology and security
- Professional accounting, legal, or consulting services
These providers may only receive the information reasonably necessary to perform services on our behalf.
Business Transactions
If Iron & Ivy is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be disclosed as permitted by applicable law.
Legal Requirements
We may disclose information if we reasonably believe disclosure is necessary to:
- Comply with applicable laws or legal processes
- Respond to lawful requests from courts, regulators, or government authorities
- Protect the rights, property, or safety of Iron & Ivy, our customers, or others
- Investigate fraud, misuse, security incidents, or violations of our terms
7. Payment Information
Payments made through our Website are processed by third-party payment providers.
Payment providers may collect information necessary to complete your transaction, including payment card information, billing details, and transaction information.
Their handling of your information is also subject to their own privacy policies and security practices.
Iron & Ivy does not generally receive or store your complete payment card number.
8. Shipping and Fulfillment
When you place an order, we may provide your name, delivery address, contact information, and other necessary order information to shipping carriers, fulfillment providers, or other companies involved in delivering your order.
These companies receive only the information reasonably necessary to complete fulfillment and delivery.
9. Reviews and User-Submitted Content
If you submit a product review, testimonial, photograph, or other content and authorize Iron & Ivy to publish it, information included with your submission may become publicly visible.
Depending on the permission you provide, this may include your name, city, province, review, photograph, or other information you choose to submit.
Please avoid including information in a public review that you do not want publicly displayed.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or to satisfy legal, accounting, tax, fraud-prevention, dispute-resolution, and regulatory requirements.
Different categories of information may be retained for different periods.
When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it in accordance with our practices and applicable law.
11. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
These safeguards may include access controls, secure systems, encryption technologies, service-provider controls, and internal procedures appropriate to the sensitivity of the information.
However, no method of transmitting information over the Internet or storing information electronically is completely secure. We therefore cannot guarantee absolute security.
12. Information Processed Outside Your Province or Canada
Some of our service providers may operate or store information in other provinces, the United States, or other countries.
As a result, personal information may be processed or stored outside your province or outside Canada and may be subject to the laws of the jurisdiction where it is processed.
When personal information is transferred to a service provider for processing, we remain responsible for handling it in accordance with applicable privacy requirements.
13. Your Privacy Rights
Depending on where you live and the privacy laws that apply, you may have the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete personal information
- Withdraw consent to certain uses of your information, subject to legal or contractual restrictions
- Ask questions about how your personal information has been used or disclosed
- Make a complaint about our privacy practices
- Request deletion of certain information where applicable
- Change your marketing communication preferences
We may need to verify your identity before completing certain requests.
There may also be circumstances where applicable law permits or requires us to refuse or limit a request.
14. Quebec Residents
Residents of Quebec may have additional rights concerning their personal information under applicable Quebec privacy legislation.
Where required by law, individuals may have rights relating to access, correction, withdrawal of consent, cessation of certain distributions or uses, and other privacy matters.
Requests can be directed to our Privacy Officer using the contact information below.
15. Children’s Privacy
Our Website and products are intended for a general adult audience and are not designed to knowingly collect personal information from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation and take appropriate action.
16. Third-Party Websites
Our Website may contain links to websites, social media platforms, or services operated by third parties.
Iron & Ivy is not responsible for the privacy, security, or content practices of third-party websites or services.
We encourage you to review the privacy policies of those services before providing them with personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Website, technology, privacy practices, or legal requirements.
When we update this Privacy Policy, we will revise the Last Updated date at the top of this page.
Where required by applicable law, we may provide additional notice regarding material changes.
We encourage you to review this page periodically.
18. Contact Us
Iron & Ivy is accountable for the personal information under its control.
If you have questions about this Privacy Policy, want to exercise a privacy right, or have a concern regarding how your personal information is handled, please contact:
Privacy Officer
Iron and Ivy Nutraceuticals
Vancouver, British Columbia, Canada
Email: [email protected]
You may also contact us through the Contact Us page on ironivyhealth.com.